Refund Policy

This Refund Policy explains how free trials, subscription charges, cancellations, and refunds are handled for Jumuika Hub KE (“Service”). This Policy forms part of our Terms of Service. By subscribing to Jumuika Hub KE, you agree to this Refund Policy.

1. 14-Day Free Trial

Jumuika Hub KE offers a 14-day free trial to allow businesses to evaluate the platform before subscribing. During the free trial: No subscription fee is charged. No credit card is required (unless otherwise stated). You may cancel at any time during the trial without incurring charges. If you do not activate a paid subscription after the trial period, your access may be restricted or suspended. Because no payment is collected during the free trial, no refunds apply to the trial period.

2. Subscription Charges

After the free trial, access to the Service requires a paid subscription. Subscriptions: Are billed monthly in advance. Renew automatically unless cancelled. Provide access for the full billing period once payment is processed. By activating a paid subscription, you authorize Jumuika Hub KE to charge the applicable subscription fee.

3. No Refunds After Activation

Due to the nature of digital software access, subscription fees are non-refundable once a billing cycle has started. This means: No refunds are issued for unused time within a billing period. No partial refunds are provided after payment is processed. Cancelling your subscription prevents future charges but does not refund the current billing period. This policy ensures fairness and operational sustainability for all users.

4. Cancellation Policy

You may cancel your subscription at any time from your account dashboard. When you cancel: Your subscription remains active until the end of the current billing period. You will not be charged again unless you reactivate the Service. No early termination fees apply. Failure to use the Service does not qualify for a refund.

5. Exceptional Circumstances

Refunds may be considered only in limited circumstances, such as: Duplicate charges caused by billing errors. Proven technical failures that prevent access to the platform and are not caused by third-party providers. Situations where a refund is required by applicable law. Refund requests must be submitted in writing to: info@jumuikahub.com All requests are reviewed on a case-by-case basis. Approval of refunds is at the sole discretion of Jumuika Hub KE.

6. Third-Party Fees

Jumuika Hub KE does not refund: WhatsApp Business API conversation charges billed by Meta or your WhatsApp provider. M-Pesa transaction fees. Third-party integration fees. External service provider costs. These charges are governed by the respective third-party providers’ policies.

7. Payment Methods

We may accept subscription payments via: M-Pesa, debit or credit card, and other approved digital payment methods. Approved refunds, where applicable, are issued using the original payment method whenever possible. Processing times may vary depending on your payment provider.

8. Policy Updates

We may update this Refund Policy from time to time to reflect operational, legal, or regulatory changes. If material updates are made, we will update the Effective Date and may notify users via email or dashboard notice. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.