Data Deletion Instructions

Jumuika Hub KE (“Jumuika Hub KE,” “we,” “us,” or “our”) respects your privacy and provides users with a means to request deletion of personal information associated with their use of our services.

Send your request and we'll take it from there

To request deletion of your personal data, contact us using one of the methods below: Email: info@jumuikahub.com WhatsApp: +254 104 250912 Your request should include the following information: - Your full name or business name. - The email address or phone number linked to your Jumuika Hub KE account, if applicable. - A clear statement requesting deletion of your personal data. - Any additional details reasonably necessary to help us locate your account or data. We may need to verify your identity or your authority to make the request before processing it.

What Happens After You Submit a Request

Upon receiving a valid data-deletion request, Jumuika Hub KE will: - Review and verify the request - Identify the relevant personal information - Delete or anonymize information that we are not legally or operationally required to retain - Confirm completion of the request using the contact information provided with the request

Information That May Be Deleted

Depending on the nature of your relationship with Jumuika Hub KE, deletion may include personal information such as: - Name and contact details - Account information - WhatsApp-related information associated with your use of the Service - Customer or vendor profile information - Business configuration information containing personal data - Communication records, where legally and technically applicable - Other personal information associated with your account

Information That May Need to Be Retained

Some information may need to be retained where required or permitted by applicable law, including information necessary to: * Comply with legal or regulatory obligations; * Resolve disputes; * Prevent fraud, abuse, or security incidents; * Enforce contractual rights; or * Maintain necessary business and transaction records. Where retention is required, Jumuika Hub KE will retain only the information necessary for the applicable purpose and will delete or anonymize it when the retention requirement no longer applies.

Customer Data Processed on Behalf of Business Users

Where Jumuika Hub KE processes customer information on behalf of a Business User, the relevant Business User may remain responsible for responding to data-subject requests concerning its customers. If you are a customer of a Jumuika Hub KE Business User and your request concerns information controlled by that Business User: - We may direct your request to the relevant Business User. - We may assist with the request as appropriate.

WhatsApp & Third-Party Services

Jumuika Hub KE may use third-party services, including: • Meta Platforms and WhatsApp Business services • Payment providers • Cloud service providers • Other technology providers Information held independently by a third-party provider may also be subject to that provider’s own privacy policy and data-deletion procedures. Where appropriate, Jumuika Hub KE will take reasonable steps to process deletion requests relating to information under our control.