Privacy Policy

Jumuika Hub KE (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and safeguard information when you use the Jumuika Hub KE platform (“Service”). By using the Service, you agree to the practices described in this Policy.

1. Scope of This Policy

This Privacy Policy applies to: Business users (vendors, merchants, distributors) who subscribe to Jumuika Hub KE. Visitors to our website. Customer data processed through the platform on behalf of our users. This Policy should be read together with our Terms of Service.

2. Information We Collect

We collect only information necessary to provide and improve our Service.

2.1 Information You Provide Directly

When you register or use the Service, we may collect: Business name, Contact person name, Email address, Phone number, Login credentials, Billing information, Product listings and pricing, Inventory data, and Business-related configuration data.

2.2 Customer Data Processed on Your Behalf

When you use our platform, we may process: Customer phone numbers, WhatsApp conversation data, Order details, Transaction confirmation status, and Payment reference information. We process this data solely to provide the Service to you. You remain responsible for obtaining appropriate consent from your customers before communicating with them.

2.3 Automatically Collected Information

When you access our website or platform, we may collect: IP address, Browser type, Device information, Usage logs, Session data, and Cookie identifiers. This information helps us improve system performance and security.

3. How We Use Information

We use collected information to: Provide and operate the platform, Automate WhatsApp-based order workflows, Trigger secure M-Pesa STK push payment requests, Deliver automated payment confirmations, Provide dashboards and reporting, Improve system performance, Provide customer support, Detect and prevent fraud or misuse, and Comply with legal obligations. We do not sell personal data.

4. Legal Basis for Processing (Kenya Data Protection Act, 2019)

We process personal data based on: Performance of a contract (providing the Service). Your consent. Compliance with legal obligations. Legitimate business interests (such as system security and service improvement).

5. Data Sharing and Third-Party Providers

We may share information with trusted third-party service providers necessary to operate the Service, including: WhatsApp Business API providers, Meta Platforms, Inc., Safaricom PLC (M-Pesa STK push), Cloud hosting providers, Payment processors, and Email communication providers. These providers process data under their own privacy policies and contractual obligations. Jumuika Hub KE is not responsible for the independent privacy practices of third-party services.

6. International Data Transfers

Some of our service providers may store or process data outside Kenya. Where cross-border data transfers occur, we take reasonable steps to ensure appropriate safeguards consistent with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to: Provide the Service, Comply with legal requirements, Resolve disputes, and Enforce our agreements. Upon cancellation of your subscription: You may export your data during your active subscription period. Data deletion timelines are governed by operational and legal requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data, including: Secure server infrastructure, Access controls, Authentication measures, and Encrypted communications where applicable. However, no system is completely secure. We cannot guarantee absolute security.

9. Your Rights

Under applicable data protection laws, you may have the right to: Access your personal data. Request correction of inaccurate information. Request deletion where legally permissible. Object to certain processing activities. Withdraw consent (where processing is based on consent). Requests may be submitted using the contact information below. Business users are responsible for handling customer data rights requests related to their own customers.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to: Maintain session functionality. Remember preferences. Analyze website usage. Improve platform performance. You can manage cookie settings through your browser. Disabling cookies may affect platform functionality.

11. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our website or platform may contain links to third-party services. We are not responsible for the privacy practices of those external services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will: Update the Effective Date. Provide notice via email or website notification where appropriate. Continued use of the Service after updates constitutes acceptance of the revised Policy.

14. Data Protection Compliance Statement

Jumuika Hub KE is committed to compliance with the Kenya Data Protection Act, 2019 and applicable data protection regulations. Users of the platform remain responsible for ensuring that their use of WhatsApp communications complies with applicable laws and WhatsApp Business policies.