Privacy Policy

1. Introduction

Jumuika Hub KE (“Jumuika,” “we,” “our,” or “us”) is a WhatsApp-first digital commerce facilitation platform that connects buyers and verified independent vendors for bookings, listings, payments, referrals, and related services. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, WhatsApp services, or related platforms.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Full name
• Phone number (primarily WhatsApp-enabled)
• Email address (if provided)
• Business or vendor details

b) Transactional Information

• Booking details
• Payment confirmations (via third-party payment providers such as M-Pesa)
• Referral and reward activity

c) Technical Information

• IP address
• Device type and browser
• Usage logs and interaction data
   
  3. How We Use Your Information

We use collected information to:

• Facilitate communication between buyers and vendors
• Process bookings, referrals, and rewards
• Enable payments through third-party payment providers
• Improve service quality and user experience
• Comply with legal and regulatory obligations
• Prevent fraud, misuse, or unauthorized activity
   
  

  4. WhatsApp & Messaging Compliance

Jumuika Hub KE uses WhatsApp Business APIs in compliance with Meta’s policies.

1. Messages are sent only to users who have opted in and are limited to transactional and support-related communications, such as service inquiries, booking confirmations, and updates.
2. Users may opt out at any time by replying “STOP” or contacting us directly
3. We do not sell or misuse WhatsApp conversation data

Users initiate or consent to WhatsApp communication by contacting us directly, submitting forms on our website, or engaging with our services.

5. Sharing of Information

We do not sell personal data. Information may be shared only with:

1. Trusted service providers (e.g., payment processors, messaging platforms)
2. Vendors strictly for fulfilling user requests
3. Legal authorities when required by law
4. All third parties are required to maintain appropriate data protection standards.

 6. Data Storage & Security

We implement reasonable administrative, technical, and organizational measures to protect your data against:

1. Unauthorized access
2. Loss or misuse
3. Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

 7. Data Retention

We retain personal data only for as long as necessary to:

1. Provide services
2. Meet legal, accounting, or regulatory requirements

8. Your Rights

You have the right to:

1. Request access to your data
2. Request correction or deletion
3. Withdraw consent for communications

Requests can be made via the contact details below.

 9. Third-Party Links

Our platform may contain links to third-party services. Jumuika Hub KE is not responsible for the privacy practices of external websites.

 10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated revision date.

 11. Contact Information

For privacy-related inquiries, contact us at:
Email: [email protected]
WhatsApp: +254104250912